We are committed to excellence. To live up to this standard we seek to create and live a culture of excellence.
This culture is based on four values:
- We are flexible, open to learn and to deliver top performance every day.
- We encourage creativity and "out of the box thinking" to develop innovative solutions.
- We recognize our colleagues' talents and potential, inspiring them to optimize their efforts and contribution.
- Whatever we do, we do with passion.
- We are appreciative and empathetic towards our colleagues, customers, suppliers and external partners.
- We individually and collectively trust each other, acting as a team and welcoming diversity.
- We closely cooperate and share knowledge and information within the company.
- We affirm our personal responsibility for the results of work and answer for them. We respond to feedback in a constructive way.
- We delight our customers with services that anticipate their wishes and exceed their expectation
- Our behavior is based on honesty, fairness and trustworthiness.
- We base our actions on internal and external agreements and rules and do our best to support their observance.
- We walk the talk, valuing partnerships based on mutual trust.
- We see ourselves as unbiased advisors and act in the interests of the company.
- We are committed to the ideals of sustainability which represents profitable growth for the company as well as recognizing our responsibilities to society and the environment.
- We focus on results, always looking for solutions with determination and tenacity to succeed.
- We take responsibility and stand up for joint decisions. We share credit for success and feel responsible and accountable for errors as we support each other to correct them.
- We set clear priorities and focus on fast, consistent implementation.
- We make use of best practices from all parts of the company and constantly are in search of further ways to improve.
- We put company interests before departmental interests.